DomusVesta Customer Code of Conduct
1. Purpose and Scope
This Code of Conduct governs all customers using DomusVesta. By using the platform, customers confirm they have read, understood, and agree to comply with this Code of Conduct in full.
DomusVesta operates as a trust infrastructure platform and does not provide services directly.
2. Nature of Relationship
Customers acknowledge and agree that services are provided by independent providers. DomusVesta is not an employer, agent, or intermediary of any provider.
3. Payments and Financial Arrangements
Customers acknowledge and agree that all payments are made directly between customer and provider. DomusVesta does not process, collect, hold, or control any payments.
DomusVesta is not responsible for payment disputes, refunds, or financial arrangements between customers and providers.
4. Customer Responsibility
Customers must provide accurate and complete information when engaging with providers and must act in good faith at all times.
Customers are responsible for their interactions with providers and for honouring agreed arrangements.
5. Respectful Behaviour
Customers must treat providers with respect and professionalism. Customers must not engage in abusive, threatening, or inappropriate behaviour.
6. Non-Discrimination
Customers must not discriminate against providers on any basis including race, religion, gender, sexual orientation, disability, age, or nationality.
7. Booking and Cancellations
Customers must honour bookings and provide reasonable notice for cancellations. Repeated cancellations or no-shows may result in account restrictions.
8. Fair Use
Customers must not misuse the platform or exploit providers. Customers must respect agreed pricing, scope of work, and service boundaries.
9. Reviews and Feedback
Customers must provide honest and fair reviews. Customers must not submit false, misleading, or malicious feedback, nor attempt to manipulate provider ratings.
10. Communication
Customers must communicate clearly, respectfully, and appropriately with providers. Customers must not harass, abuse, or pressure providers.
11. Legal Compliance
Customers must comply with all applicable laws and must not request illegal, unsafe, or unethical services.
12. Platform Integrity
Customers must not attempt to bypass the platform, misuse platform systems, or engage in fraudulent behaviour.
13. Data Protection
Customers must respect provider privacy and must not misuse or share personal information obtained through the platform.
14. Disputes
Customers acknowledge that DomusVesta does not act as a mediator or adjudicator of disputes between customers and providers. Any disputes must be resolved directly between the parties involved.
15. Enforcement
DomusVesta reserves the right to suspend or terminate accounts, restrict access, or take action where a customer breaches this Code of Conduct or acts in a way that may harm users or the integrity of the platform.
16. Acknowledgement
By using DomusVesta, customers confirm that they understand the independent nature of providers, accept responsibility for their interactions, and agree that DomusVesta bears no liability for services, outcomes, or disputes arising from provider activity.