DomusVesta Customer Privacy Policy
DomusVesta Ltd | Registered in Leicestershire, United Kingdom
This Privacy Policy applies from the moment you access, browse, or use DomusVesta as a customer, including via our website and any associated mobile applications.
By accessing or using DomusVesta, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and handling of your personal data as described below.
DomusVesta ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in accordance with applicable data protection laws.
1. Who We Are
DomusVesta is a trust-led platform that connects households with local service professionals.
DomusVesta is registered in Leicestershire, United Kingdom.
Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, DomusVesta acts as the data controller. This means DomusVesta determines the purposes and means of processing your personal data when you use the platform.
For all data protection enquiries, please contact: support@domusvesta.co
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, phone number, and address
- Profile Information: Optional profile details such as preferences or saved services
- Booking and Enquiry Information: Details of services requested, messages sent to providers, booking preferences, and scheduling information
- Communication Data: Messages exchanged with providers, support requests, feedback, reviews, and ratings
2.2 Automatically Collected Information
- Device and Usage Data: IP address, browser type, device identifiers, operating system, and usage activity
- Location Data: Approximate or precise location where permission is granted
- Platform Interaction Data: Search activity, browsing behaviour, timestamps, and engagement patterns
- Cookies and Tracking Technologies: Session data, preferences, and usage analytics
2.3 Third Party Data
- Authentication data from third party login providers (if used)
- Analytics and technical service providers
3. How We Use Your Information
We use your data to provide and operate the platform in a secure and effective manner. This includes:
- Creating and managing your account
- Allowing you to search for and discover local providers
- Displaying relevant provider profiles based on your location and search activity
- Facilitating communication between you and providers
- Supporting booking enquiries and scheduling
- Displaying your reviews and ratings on provider profiles
- Providing customer support
- Improving platform performance and user experience
- Monitoring platform safety, integrity, and compliance
- Preventing fraud or misuse
- Complying with legal and regulatory obligations
DomusVesta does not process payments between customers and providers. Any payment arrangements are made directly between you and the provider.
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity: To provide you with access to the platform and its services
- Legitimate interests: To operate, improve, and secure the platform, and to ensure trust and safety
- Consent: For optional features such as location access and marketing communications
- Legal obligation: To comply with applicable laws and regulatory requirements
5. Profile Visibility and Interaction
When using DomusVesta as a customer:
- Your first name and review content may be visible to providers when you leave feedback
- Messages you send to providers are visible to those providers
- Your contact details are only shared where necessary to facilitate a booking or communication
DomusVesta ensures that only necessary and proportionate data is shared to enable trust and service delivery.
6. Sharing Your Information
We share data only where necessary:
- With providers: To enable communication, enquiries, and booking coordination
- With service providers: Third party providers supporting hosting, analytics, communications, and infrastructure
- With Meta Platforms, Inc.: When you opt in to receive WhatsApp messages, your phone number and message data are shared with Meta Platforms, Inc. as the provider of the WhatsApp Business Platform (see Section 7 below)
- With authorities: Where required by law or to prevent fraud or unlawful activity
- Corporate transactions: In the event of a merger, acquisition, or restructuring
We do not sell your personal data.
7. WhatsApp Messaging
DomusVesta uses the WhatsApp Business Platform, provided by Meta Platforms, Inc., to communicate with you via WhatsApp. This section explains how your data is handled in connection with WhatsApp messaging.
7.1 Data Collected Through WhatsApp
- Your phone number, used to send and receive WhatsApp messages
- Message content, including text, images, and documents you send or receive through WhatsApp conversations with DomusVesta
- Message metadata, including timestamps, delivery status, and read receipts
7.2 How We Use WhatsApp Messaging
We use WhatsApp to send you the following types of messages:
- Booking confirmations and updates
- Appointment reminders
- Service provider notifications
- Account and verification messages
- Customer support communications
7.3 Opt-In and Consent
We will only send you WhatsApp messages after you have provided explicit opt-in consent. When opting in, you will be clearly informed that you are consenting to receive messages from DomusVesta via WhatsApp and the types of messages you will receive. Consent for promotional or marketing messages is collected separately from transactional message consent.
7.4 Opting Out
You can opt out of WhatsApp messages at any time by:
- Replying "STOP" to any WhatsApp message from DomusVesta
- Updating your notification preferences in your account settings
- Contacting us at support@domusvesta.co
Opt-out requests are processed promptly. Opting out of WhatsApp messages does not affect your ability to use the DomusVesta platform.
7.5 Data Sharing with Meta
When you communicate with us via WhatsApp, your phone number and message data are processed by Meta Platforms, Inc. as the infrastructure provider. Meta may access message metadata in accordance with its own privacy policies. For more information, see the WhatsApp Business Policy and WhatsApp Privacy Policy.
7.6 Message Data Retention
WhatsApp message content and metadata are retained for as long as necessary to provide our services and fulfil the purposes described in this policy. Message data is securely deleted or anonymised when no longer required. You may request deletion of your message data by contacting support@domusvesta.co.
7.7 Prohibited Uses
We do not sell, share with data brokers, or use data obtained through WhatsApp conversations to build advertising profiles. WhatsApp data is used solely for the purposes described in this policy.
8. International Data Transfers
Your data may be transferred outside the United Kingdom or European Economic Area. Where this occurs, we implement appropriate safeguards to ensure your data remains protected.
9. Data Retention
We retain your data:
- While your account is active
- As necessary to provide services
- To comply with legal obligations
- To resolve disputes and prevent fraud
Data is securely deleted or anonymised when no longer required.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict processing
- Request data portability
- Object to processing
- Withdraw consent at any time
To exercise your rights, contact: support@domusvesta.co
We may request verification of identity before processing your request.
11. Data Security
We implement appropriate security measures including:
- Secure data transmission protocols
- Encryption where applicable
- Access controls and authentication systems
- Monitoring and security testing
Users are responsible for keeping their login credentials secure.
12. Cookies and Tracking
We use cookies to:
- Maintain secure sessions
- Store preferences
- Analyse platform usage
- Improve user experience
You can manage cookie settings through your browser or consent tools.
13. Children's Privacy
DomusVesta is intended for users aged 18 and over.
We do not knowingly collect personal data from individuals under 18.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates take effect immediately upon publication on the platform.
Continued use of DomusVesta constitutes acceptance of any updates.
15. Contact
For any questions, concerns, or requests:
DomusVesta
Registered in Leicestershire, United Kingdom
Email: support@domusvesta.co